Time spent on reconnaissance is seldom wasted.

I’m sorry for writing you a four-page letter. I did not have time to write you a one-page letter.

Successful nemawashi enables change to be the result of consensus among the parties.

Think beforehand about afterwards — whatever you decide to do, think ahead about the consequences.

A gemba attitude means going to the source to check the facts to arrive at well-informed decisions

People support what they have assisted to create.

It's often not the message that's sent that causes offence but the one that is received.

Information about the future is much more valuable and interesting than information about the past.

You only get one chance to make a positive first impression — be absolutely sure to take it!

Only by using a ‘structured means of control’ can an organization convert high-cost controls into business-assuring, profit-enhancing control.